DESCRIPTION
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!
At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office and 2 days at home.
We want you to excel in the following
Help Greek and English-speaking customers via e-mail, chat, and telephone
Work together with your team to reach the best customer satisfaction (including other KPIs)
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming
What's in it for me?
Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!
REQUIREMENTS
You're good at
Excellent command of the Greek and English languages (written and verbal)
Strong Microsoft Office knowledge
Background in customer service, this can be face-to-face, online, or via phone calls
Multi-tasking and time management
Extra Awesome
Additional languages are considered a plus
OFFER
Benefits:
28 Vacation Days in 2025
Relocation (including flights, bonus and accommodation)
Hybrid Model
Health & Life Insurance & Company Doctor
€400 Wellness/ Travel Allowance
€300 Working From Home Allowance
Lunch Provided Monday-Friday
Company Discounts
Company Events
Great Atmosphere & Betsson Values
Good to know
Start date Every second week, training is provided
Salary The salary consists of a base salary and a bonus scheme.
Work hours As a customer service agent you work shifts
Location Malta, St Julians
Generous relocation package offered
