Customer Service Agent – Italian & Spanish - Airline Project

Foundever is hiring Italian-speaking Customer Service Agents to join the baggage services department of a well-known international airline.

This role is a great opportunity for candidates interested in the aviation sector, looking to gain experience in an international environment and relocate to southern Spain.

Your responsibilities

• Handle inbound calls related to baggage management and tracking

• Provide clear, empathetic and solution-oriented support to passengers

• Accurately register customer information in internal systems

• Ensure a professional service aligned with airline quality standards

What we offer

• Initial fixed-term contract of 4 months, with real possibilities of extension

• 30 hours per week, with the option to increase hours depending on service needs

• Salary: €1,216.57 gross per month (language bonus included)

• Onsite position in Seville (Los Remedios)

  - Possibility to move to a hybrid model after the learning curve

• Structured and fully paid training (24 days)

• Start date: 29 June 2026

Working hours

• Afternoon shifts: 15:00–21:00 or 16:00–22:00

• 5 working days per week, Monday to Sunday

• Alternating weekends off

Requirements

• Advanced or bilingual Italian (minimum C1)

• Advanced or bilingual Spanish (minimum C1)

• Confident use of IT tools

• Residence in Seville or willingness to relocate

• Previous customer service experience is welcome but not required

Why Foundever

At Foundever, we invest in your professional and personal growth through a comprehensive wellbeing approach:

Move Well: fitness routines and healthy habits

Eat Well: nutritional guidance and resources

Live Well: work-life balance, mindfulness and stress management

Do Well: social impact and volunteering initiatives through Foundever.org

Build your best moments and grow your career with Foundever in Spain.

Diversity & Inclusion

Foundever is committed to equal opportunities, diversity and inclusion, with zero tolerance for any form of harassment or discrimination.

This recruitment process supports blind CVs.