DESCRIPTION
We are Tipico, the leading sports betting provider in Germany and one of the most dynamic tech companies in the industry. With the goal of thrilling the arena and improving the betting experience for all customers, we approach every challenge like a championship match. Our culture is energetic and ambitious – together as a team, we strive for great success, leave a lasting impression, and stand for excellence. Driven by our passion for the perfect product, we use the latest tech stack to improve every day.
At Tipico, we play to win by giving our best every day. Are you ready to step onto the field, give it your all, and become a champion? Then show us your game face – because we’re looking for Customer Service Agents (m/f/x) to strengthen our team!
Your daily playing field
Are you good with people? Are you motivated by solving problems and helping customers? We offer a dynamic work environment where customer communication primarily takes place via email and live chat. Our customer service team is one of the cornerstones of our success. We want you to represent us and continue to ensure an excellent customer experience.
Your playing field
- During the first 4-6 weeks, you will learn everything that is important for the position in a paid training program.
- After that, you will be the first point of contact for our customers and will communicate with them primarily via email and live chat.
- You will also regularly take shifts on our service telephone to support and advise our shop staff.
- You are always well informed about our promotions and offers.
- We promote continuous professional development and offer regular training courses to learn and refresh specialist knowledge, market trends and best practices.
- We are #oneteam – you work closely and across functions with other teams such as Responsible Gaming, AML, Payments and Marketing.
- You support our team with new ideas and suggestions for improvement to make Tipico even better.
REQUIREMENTS
- Fluent German skills. As the #1 sports betting provider in the German-speaking market, this is a prerequisite for communicating with our German-speaking customers.
- Good English skills are required. Our team consists of more than 30 different nationalities working together to achieve Tipico’s mission. English is also the official language of your new home, Malta.
- Customer-oriented. You greatly enjoy interacting with customers and solving their problems.
- Tech-savvy. You are proficient in using standard MS Office programs and quickly learn to operate new systems, such as our in-house developed backend system (Ebet) and Salesforce.
- Multitasking. You thrive in a dynamic work environment and are able to handle 3 chats simultaneously.
- Flexible. You are willing to work shifts from Monday to Sunday between 6 a.m. and 2 a.m.
Nice to have
- Experience in iGaming or sports betting is advantageous, but not a requirement.
OFFER
- Established international group. We have a solid foundation on which to grow.
- Personal and professional development. We offer you the opportunity to develop and grow in order to fully unlock your potential.
- Easy change of scenery. We’ll help you make your move to Malta as smooth as possible.
- Competitive compensation package. We care about the well-being of our employees and offer a permanent employment contract, a competitive salary, insurance (private health, dental, accident, illness and life insurance) as well as free parking.
- On-site childcare. We have a plan to support you and your children aged 3 and up.
- A sporting incentive. We want you to stay active and therefore subsidize a gym membership of your choice.
- Modern office. In our Tipico Tower you will find an open office concept and state-of-the-art technology.
- Events and activities. We love spending time with the team. Whether it’s at charity or team events, we only have fun together.
- One Team Culture. We believe in collaboration and teamwork, but also value the uniqueness of each of us. Together we are stronger!
Do you think a career at Tipico is right for you?
Apply now and become part of our successful team. We look forward to receiving your application!
