Customer Service Agent with German

As a Customer Service Agent with German at Capita you will be joining a team of dedicated individuals supporting our Telecoms clients based in Germany. You will be providing excellent levels of customer care and satisfaction by successfully handling a variety of unique phone and email enquiries. At the same time, we remain dedicated to promoting other products and exclusive offers in line with customer needs and as part of our client commitment.

What you’ll be doing:

• Assisting with device operation and fault finding
• Preparing service explanatory notes and assistance
• Processing the activation and deactivation of SIM cards
• Consulting on tariff, preparing tariff offers and changes including queries and complaints
• Making changes to contract data (e.g. address and bank details)
• Advising on contract extension options
• Helping clients convert to online or paper invoices
• Processing notice
• Managing payment modalities (such as invoice declaration; provision of information on
• instalment payments/reminders)
• Selling of products or options

Skills you need to succeed:

• German at C1 level or above
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in shifts 5 days a week, from Monday to Friday (8am-4pm, 10am-6pm,
• 12am-8pm) and 1-2 Saturdays a month (9am-5pm)
• Optional: English at A2 level or above

What’s in it for you:

• Employee Assistance Program for employees and their families (psychological support)
• An extra day off for voluntary activities close to your heart
• Performance bonus
• Possibility to work fully remotely
• Access to our Employee Network Groups, which represent every strand of diversity and allow
• colleagues to connect and learn from each other on an open, inclusive platform
• Opportunity to become one of the Internal Trainers
• A multinational environment with strong ties to UK business culture
• LuxMed medical healthcare and Generali group insurance
• Multisport Plus / Classic or MultiKafeteria benefit systems
• A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in
• the 8-hour working day)

About Capita

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa. Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź. Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration. We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees