Customer Service Assistance for PVH – Italian speaker

Your Role

If you are a great communicator who’s passionate about the fashion industry, this is the perfect job for you! We’re looking for pro-active and motivated people to work with PVH – the clothing multinational company that owns some of your favorite brands. You’ll have the opportunity to build a successful career and contribute for the success of the company. As a Customer Service Assistant, you’ll be responsible for handling all customer queries, whether it is fashion advice or helping the customers with their orders, ensuring a great service!

Our Client

PVH is one of the most worldwide known companies in fashion and lifestyle. This company, with over 400,00 associates operating in 40 countries, has a portfolio of brands as Calvin Klein, Tommy Hilfiger, Van Heusen, Izod, Arrow, as well as many other internationally recognized names in the fashion world.

Responsibility

• Ensure an adequate response time while delivering the highest possible service;
• Assist, by phone or through written support, to any of the customer’s questions and concerns regarding the service;
• Maintain excellent quality and efficiency to achieve our team targets;
• Identify and process orders that may be fraudulent;
• Provide Information regarding shipping and delivery;
• Advice our customers on a high level, providing updated help guides and meeting their individual needs.

Your Profile

• Native written and verbal communication skills in Italian;
• Good level of English, written and spoken;
• Social media responsiveness, including tracking and responding to customer comments;
• Ability to ensure positive delivery of messages to our customers;
• Ability to create upsell and cross-sell opportunities;
• Ability to manage in an efficient way several emails;
• Problem-solving skills;
• Good argumentations skills.