DESCRIPTION
You will play a pivotal role in supporting Content Creators and Influencers across leading social media platforms, empowering them to optimize their experience and grow their online presence. Will have the opportunity to build strong, trusting relationships with Content Creators, helping them achieve their goals and enhance their overall user experience.
What you'll do
- Assist influencers with account management, subscription services, technical troubleshooting, and effective use of platform tools to help maximize their reach and engagement;
- Make outbound calls and personalized follow-ups to ensure creators clearly understand available tools, services, and support, fostering a high-touch support experience;
- Offer in-depth support for content creation, marketing, and engagement tools, helping creators and SMB clients optimize strategies and enhance user experience;
- Identify recurring issues across creators, provide data-driven solutions, and share actionable insights to improve content performance and audience growth.
REQUIREMENTS
- Native level of written and verbal communication skills in Arabic and good command of English (B1 Level);
- Willing to start an international experience – work abroad;
- Excellent communication and interpersonal skills and team spirit;
- Able to handle confidential and/or highly sensitive information;
- Experience in customer service (preferred);
- EU citizen or with valid work permit for Portugal.
OFFER
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Investment in training and personal development;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events;
- Monthly and Quarterly Bonus.
SKILLS
Content creators
Job In Lisbon
Relocation Package
platform tools
Influencers
Support
Arabic Language
