Customer Service Order to Cash (FR, ENG, AR)

Our client is an industrial company specialized in solutions for agriculture and water management.

The selected person will be responsible for ensuring customer satisfaction by managing the Order to Cash process end-to-end.

Their main responsibilities include:

• Customer Service: order follow-up, proactive communication, management of delays, and coordination of special requests, including urgent deliveries and value-added services.
• Orders and Returns: order registration and control, delivery verification, stock management and return planning, issuance of credit notes and invoices, follow-up on made-to-order products.
• Forecast Management and Support to Area Managers: collaboration in entering and monitoring forecasts in the ERP, maintaining commercial conditions, charge reconciliation, sales analysis, and preparation of periodic reports.
• Billing and Overdue Accounts: issue resolution, payment follow-up, coordination with shared services, issuance of debit and credit notes.
• Claims Management: recording and monitoring of logistics or quality complaints, coordination with logistics and quality control, incident analysis, and report preparation.
• Export Orders: order confirmation according to production, entry of quotations/contracts, verification of conditions, availability of export documentation, and coordination with local authorities in case of claims.

Requirements:

• Degree in Commerce, Business Administration, or a related field.
• 1 to 3 years of experience in similar roles.
• Languages: English, French, Arabic
• ERP knowledge and strong command of Microsoft Office.
• Profile: proactive, solution-oriented, innovative, customer-focused, with strong teamwork skills

What do we offer:

• Salary: €3*texto oculto* gross per year.
• Flexible working hours: start between 7:30 and 9:00 (up to 9:30 for employees with children under 12). Lunch break between 13:00 and 15:00 (30 minutes to 2 hours). Monday to Thursday: -8.5-hour workday; Friday: 6-hour workday.
• Remote work possibility: not only for occasional needs, with the modality currently being developed by HR.
• Additional benefits: health insurance with the option to include partner and children, meal vouchers (subject to income tax deduction), company fruit day, free parking.