Customer Service Representative Dutch and English in Málaga

The role is based in Benalmádena, with upcoming start dates. Would you like to be part of our team?

As a Customer Service Representative, you will handle inquiries related to mobile services, internet, and television, including:

Mobile service issues (e.g. SIM card installation or mobile data setup)

Home services (e.g. router issues or TV package configuration)

You will support customers with their queries, but sales will also be an important part of your role. With your commercial mindset, you will identify opportunities for upselling and cross-selling, always ensuring added value for both the customer and the business.

Customer & sales focus: Strong communicator with a customer-oriented mindset and a natural ability to identify sales opportunities

Problem-solving: Proactive and efficient in resolving customer issues

Tech-savvy: Comfortable with technology and good IT skills

Work eligibility: Legal right to live and work in Spain, with valid documentation

Bonus: Up to 15% of your monthly salary

Working hours: Flexible contracts (32, 34, 36 or 39 hours per week)

Contract: Permanent position with a 2-month probation period

Training: 2-week onboarding program where you’ll gain all the skills you need
First 2 weeks: 100% on-site training at Transcom Málaga site.

After the training period: hybrid schedule of 2 days in the office and 3 days of remote work.

Work environment: A vibrant and social workplace in our Benalmádena office, located in sunny Málaga

Career growth: Opportunities for progression (e.g. Team Leader or Trainer roles)

Team spirit: Work alongside Dutch-speaking colleagues

Relocation package: Available for selected candidates

HR support: Assistance with administrative processes and documentation in Spain

Recognition: Join an internationally awarded company