Customer Service Specialist fluent in German

Avis Budget Group wants to become the best car rental company in the world, and you can help us by becoming our Customer Service Replacement Specialist in Warsaw, Poland. Here you will meet a young and welcoming team, working together to provide the best possible experience for our customers.

Your role will include

• Phone answering to take orders from German speaking assistance companies who are based in Germany, Austria, and Switzerland.
• Verification of feasibility by contacting Avis rental stations, execute the reservation in Avis internal systems and confirm the reservation number to the international assistance companies.
• Order acceptance via phone and email from our insurance companies, assistance/leasing companies and from damage network service providers. Followed by coordination with customers car workshop & rental stations.

• Completely fluent in German language (both written and verbal)
• English at an intermediate level
• User level knowledge of MS Office (Outlook, Word, Excel)
• Customer Focused mid-set.
• Minimum 6 months previous relevant experience
• Ready to work in 24hours/365 days operation team (weekly rotational shifts)

• 3 months full-time contract (possibility to be extended to 1 year plus permanent)
• Hybrid model (3 days from home & 2 days at the office)
• 9000 Zloty per month plus bonus.
• Holliday allowance & Christmas vouchers.
• 3 weeks of fully paid training
• 40% discount on car rentals worldwide
• Excellent location in our brand-new office in Warsaw
• Global mobility opportunities & growth