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DESCRIPTION
Our client a leading web development platform dedicated to empowering individuals and businesses to create visually stunning websites effortlessly. As they continue to expand their global reach, they are looking for a Customer Care Expert with French to join their dynamic team in Warsaw.
What duties will help you grow?
- Provide technical solutions and support on products via various communication channels (e.g., email, phone, chat);
- Maintain accurate and up-to-date records of customer interactions and feedback;
- Address customer inquiries, troubleshoot issues, and resolve concerns promptly and effectively;
- Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction;
- Collaborate closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction;
- Influence the way users are supported and improve it to make sure users’ experience is the best possible;
- Work with all other departments and product teams, and liaise with them about users’ needs;
- Proactively identify opportunities to enhance the customer experience and share insights with the team.
REQUIREMENTS
What do you need to start?
- Fluency in French (C1/C2 level) is essential;
- Proficiency in English (C1 level) to effectively communicate with the international team;
- Approximately 1 year of experience in any customer-related role, such as shop assistant, waiter, bartender, or customer support, demonstrating a strong commitment to customer satisfaction;
- Customer-oriented mindset with a passion for delivering exceptional service;
- Excellent verbal and written communication skills;
- Exceptional listening and questioning skills;
- Ability to multitask in a very fast-paced environment;
- Enthusiasm for continuous learning and adapting to new technologies and processes;
- *A valid "Permanent" Polish residence permit, Blue Card, or EU citizenship is required.
*Please note that will not be considered candidates with a Temporary residence permit for this role.
