→ Advising and supporting customers with their requests and problems.
→ Ensuring correct administrative processing of customer interactions.
→ Coordinating and following up on service requests and appointments.
→ Thinking along about process improvements and contributing to an optimal customer experience.
→ Collaborate with colleagues and other departments to provide efficient solutions.
Your profile:
• Fluent Dutch (both spoken and written) and a good command of English.
• Professional working and thinking level.
• Experience in customer service is a plus, but not a must.
• Excellent communication skills and problem-solving skills.
• Multitasking and an eye for detail are your strengths.
• You feel at home in a dynamic environment and can work flexibly (including evenings, weekends and holidays).
• You perform optimally both independently and in a team.
What we offer:
With us, you benefit from a wide range of benefits that make your work experience not only pleasant, but also rewarding:
Stability & Security
• Permanent contract with salary increases and social benefits from day 1 (CNSS & AMO).
Development & Growth
• Paid training and career opportunities.
• Free access to a language platform (24 languages).
Rewards & Financial Benefits
• Performance bonuses, advances and business loans.
• Referral bonus of 5000 MAD and exclusive discounts.
Flexibility & Work Balance
• Hybrid working, flexible hours and choice between full-time or part-time.
Health & Well-being
• Health insurance (up to 85% coverage) and rapid medical care.
• Weekly sports lessons with a professional coach.
Team spirit & Work pleasure
• Dynamic and international team with regular events.
• Annual raffles and treats such as chocolate and ice cream!
Practical Benefits
• Modern offices in Casablanca and Tangier, with mobility options.
• Reimbursement of flight tickets for international employees.
Quality & Sustainability
• ISO 27001 and Ecovadis (Silver) certified.
• Opportunity to participate in social projects.