DESCRIPTION
Are you ready to grow your career in customer service while working for a leading global tobacco brand? Join an international team in Sofia and become part of a fast-growing environment where quality, accuracy, and customer satisfaction are top priorities.
This is an exciting opportunity to develop professionally with structured training, continuous upskilling, and clear career progression.
About the Company
Our client is a global leader in technology and services, helping world-renowned brands grow through digital innovation and customer experience solutions. Operating in more than 70 countries, the company specializes in digital content, analytics, and customer support, offering advanced tools, training programs, and long-term career opportunities in an inclusive and forward-thinking workplace.
Your Responsibilities
- Support customers via phone, email, and chat
- Provide accurate information based on strong knowledge of products, brand, and industry standards
- Conduct research to ensure complete and precise responses to inquiries
- Deliver a positive, efficient, and solution-oriented customer experience
- Work both independently and collaboratively within a team
Candidate Profile
- Near-native Slovenian, minimum C1 level, written and spoken
- English at B2 level or higher
- Previous experience in customer service or a similar role
- Strong communication and interpersonal skills
- Customer-focused mindset with high attention to detail
- Good typing skills and proficiency in MS Office
- Experience working with CRM systems
- Ability to work independently and as part of a team
- Completed high school education
Employment Details
- Full-time position
- Working model: B&M
- Working hours:
- Monday to Saturday: 09:00 to 23:00
- Sunday: 10:00 to 19:00
- Shifts scheduled within these hours
- Training: 3 weeks of training plus 1 week nesting
- Salary: 3700 BGN gross
- Performance bonus of up to 10 percent, applicable after the first 6 months
Relocation Package
- 14 nights in a city center hotel with breakfast included
- Travel expense reimbursement up to 250 EUR after 6 months
- Optional salary advance of 540 EUR net upon request, transferred within 5 working days
- Dedicated Relocation Expert providing full support
- Airport pickup
- Assistance with accommodation
- 24/7 availability
Additional Benefits
- Fully paid initial training and onboarding
- Continuous training and upskilling programs
- Professional Development and Career Navigation programs
- Additional medical insurance
- Health and Life Insurance
- Multisport card
- Transport allowance
- 25 EUR monthly internet allowance
- Performance bonuses
- Bonuses for life events
- Extra paid leave for education
- Corporate discounts
- Company events and referral bonus program
Life in Sofia
Sofia offers the perfect balance between professional opportunity and lifestyle. As one of Europe’s most affordable capitals, it combines a growing international business scene with rich cultural heritage, vibrant social life, modern infrastructure, and easy access to mountains and nature.
If you are looking for an international career step where you can develop your skills and work in a supportive, dynamic environment, this opportunity in Sofia could be the perfect match.
Apply now and take the next step in your international career.
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