Customer Support Advisor

Gdansk,
Poland

Mandatory
Optional
Advanced
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DESCRIPTION
  • Answering inbound calls and emails from German-speaking users
  • Resolving questions related to bookings, accounts, payments, and platform usage
  • Troubleshooting and guiding users through online solutions
  • Escalating complex cases when necessary
  • Providing a seamless, friendly, and high-quality customer experience
  • Using internal tools, knowledge bases, and scripts to support users efficiently
  • Meeting performance KPIs (speed, quality, customer satisfaction)
REQUIREMENTS
  • Fluent German (C1) and good English (B2+)
  • Previous customer service experience is a plus (e.g., call center, hospitality, retail)
  • Strong communication, empathy, and active listening skills
  • Ability to work in a fast-paced, tech-driven environment
  • Comfortable working in shifts (including weekends and holidays as needed)
  • Basic technical skills and quick adaptability to new tools and systems
OFFER
  • Full-time employment contract
  • The company offers an accommodation allowance for employees relocating to Gdańsk
  • Monthly salary with transparent structure
  • Up to 5% monthly performance bonus
  • Retention bonus every 6 months – up to 1500 PLN
  • After 1 year of employment: $150 voucher for the client’s lifestyle platform
  • Full training and onboarding provided
  • Real career growth opportunities in a global company
  • Work in a supportive, multilingual team environment
SKILLS
Customer Service
Customer Support
Customer Oriented

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