Customer Support Agent for Fintech project (Remote)

Are you passionate about technologies and want to help shape the online banking industry? Do you have excellent communication skills and a strong customer service orientation? Moreover, do you want to experience Greece and live either in the beautiful city of Athens, or remotely from anywhere (yes, even an island!)?

We are currently seeking German-speaking customer advisors for the first European fully cloud-based neobank who are eager to embark on a professional journey in the stunning country of Greece. As the primary point of contact for customers from Germany, Austria, and Switzerland, you will demonstrate excellent communication skills and provide friendly and solution-oriented assistance.

Your Responsibilities:

As a customer advisor, you will utilize your skills to efficiently and accurately resolve emerging issues. You will uphold excellent standards and share your passion for software and cloud technologies with customers and colleagues. Given the dynamic nature of this job, you will have the opportunity to develop your IT skills and advance your international career at your own pace.

• German-speaking inbound customer support via phone, chat, and email
• Handling customer inquiries and documenting relevant case information
• Ensuring excellent customer satisfaction
• Assisting with pre-sales, general inquiries, and technical support issues
• Responding appropriately to customer escalations and accurately documenting the process
• Collaborating with team members to resolve or properly close tickets
• Maintaining the internal ticketing system in English

Your Profile:

• German language skills at C1/C2 level + English language skills
• Experience in a fast-paced operational environment, call center environment, or customer-facing role is a plus
• PC skills required
• Patience to communicate and solve problems
• Handle all data and personal information with the utmost confidentiality
• Stay up to date with the latest technology trends
• Proactive, self-motivated, and a great team player
• Good organizational skills and ability to work independently

**All applicants must have an EU passport or a valid residence permit.

Our Offer:

Our partner company provides a tailored "carefree package" that includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.

• Relocation package, including: flight tickets, 4 weeks of free accommodation, agency support in finding new accommodation, airport taxi
• Free support from the Employee Relations department during the hiring process regarding your social security number, health insurance (IKA), tax number, bank account, etc.
• Paid training to keep you updated on products and procedures
• In-house doctor and health insurance
• Excellent opportunities for career advancement
• International work environment
• Company-organized events, parties, excursions, etc. throughout the year
• Above-average salary prospects plus bonus opportunities

Why Work in Greece?

Greece offers a wealth of reasons why it is a wonderful place to live and work. In addition to its rich culture and history as the birthplace of Western civilization, Greece impresses with breathtaking natural beauty. The Mediterranean way of life is reflected in the warm hospitality of the Greeks and a relaxed lifestyle. Economically, Greece has made significant progress in recent years, stabilizing its economy. Moreover, Greece still provides an affordable cost of living.