Customer Support Agent (German OR Arabic OR Turkish)

David Kennedy Recruitment is working with a leading multinational technology business that is looking to recruit German OR Arabic OR Turkish speaking Customer Support Agent for their offices in Lisbon. 

Position: Customer Support Agent

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Communicate with customers using various channels (telephone, email and chats)
• Ensure customer satisfaction and provide professional customer support
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
• Identify the issue the client is facing, troubleshoot and provide the solution
• Able to identify when the issue should be re-assigned to another department or more senior representative
• Collaborate with other specialists to solve or properly close help tickets
• Document each action taken and categorise cases and possible bugs, so that our engineering team can address them
• Maintain and update all job-related administrative forms. 

• Native/fluent in German OR Arabic OR Turkish, both verbal and written
• Fluent in English (at least B2 level)
• Eligible to work in EU or pre-settlement status in Portugal
• Previous experience in customer support roles will be considered as an advantage
• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
• Resourceful and stress resilient personality that can adapt and remain calm in all situations
• Ability to meet tight deadlines with minimum supervision and in timely manner
• Ability to work independently, while being team player at the same time.