DESCRIPTION
Workster is partnering with a global leader in customer experience and business solutions to recruit German-speaking Customer Support Agents for a financial services project in Malaga, Spain. This is an excellent opportunity to join a dynamic, international team while supporting clients in the financial and payments sector.
Your Role:
- Handle incoming calls and emails in German (80%) and English (20%), assisting clients with credit card issues or transaction-related queries.
- Provide accurate, timely support to resolve customer incidents and ensure a positive client experience.
- Process and monitor customer cases, ensuring compliance with internal procedures and quality standards.
- Collaborate with colleagues and supervisors to escalate complex issues when necessary.
- Maintain professionalism, empathy, and efficiency in every customer interaction.
REQUIREMENTS
- Fluent German (C1) and a good level of English.
- Previous experience in customer support, financial services, or call center environments is an advantage.
- Strong communication skills and a client-oriented mindset.
- Ability to handle sensitive financial inquiries with professionalism and attention to detail.
- Proactive, organized, and comfortable working in a structured environment.
- Availability to work on-site in Malaga.
OFFER
- Permanent contract with a 2-month trial period.
- Full-time schedule: Monday to Friday, 09:00–20:00 (split shifts), with one rotating day off per week.
- Paid training provided on-site before starting the role.
- Modern office location in Malaga with an international and supportive team.
- Clear career progression and professional development opportunities.
- Benefits & Relocation Package
- Annual salary: €22,000
- Signing bonus: €1,500.
- Meal allowance + private health insurance.
- Relocation support:
- Travel reimbursement: up to €200 (train/plane), paid after 3 months of employment.
- Financial aid for housing: €300–€400/month for the first 3 months (requires proof of accommodation).
SKILLS
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