DESCRIPTION
Workster partners with a leading Outsourcing/BPO consultancy which assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we are launching their new project with German language.
- As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.
- Primary touchpoint for our customers who want to communicate with us
- Be the front line of our services and one of our greatest strengths.
- Act with professionalism and politeness
- Efficiently solve issues to enhance maximum possible customer satisfaction
REQUIREMENTS
- Fluency in German, both written and verbal
- Good command of English, both written and verbalm is a big plus
- Excellent communication skills
- Work experience in a customer service center is an advantage, but not a requirement
- Good typing and computer skills (MS Office applications)
- Be organized, decision-making and analytical skills
- Team player with a great attitude
- High school education minimum
OFFER
- Fantastic base salary
- Convenient office location, close to bus stations and the metro, if you are office-based
- Remote options available
- Comprehensive initial training and onboarding (fully paid by us)
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
