Customer Support Consultant with Czech in BRNO

We are Concentrix – the world leader in customer service. We help top brands grow through top-notch customer service and technology solutions. We operate in more than 70 countries and are proud recipients of awards such as Employer Brand Leader of the Year and Best Employer – Outsourcing.

Do you enjoy the world of betting and want to be in the center of the action? Can you advise, support and solve a problem faster than a goal is scored in the first minute?

Then we are looking for you!

????️ What will be your daily game?

As our new Customer Support Advisor, you will:

· Communicate with customers via phone, chat, e-mail and social networks

· Help with account registration and verification, login, payments, and technical mysteries

· To be a reliable guide to the world of our platform

· Find fast, friendly and accurate solutions

· Contribute to the improvement of internal processes with your observations and ideas

Who are we looking for?

We are looking for a partner who has a natural feeling for the customer and at the same time:

· Speaks and writes fluent Czech (C2) and can communicate in English (B2)

· He has a positive attitude, is a team player and does not shy away from challenges

· Is familiar with computer applications (MS Office, etc.)

· Can explain complex things in simple terms

· Interested in sports and betting – so you know what we're talking ???? about

· Previous customer service experience is an advantage, not a requirement

· Has completed secondary education with a high school diploma

Holiday 5 weeks, 

Corporate events, 

On-site food, 

Contribution to sport / culture / leisure, 

Meal tickets / catering allowance, 

Educational courses, 

training