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DESCRIPTION
E-Commerce | Lisbon | On-Site
Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.
And so, for our client, a leading global e-commerce company connecting millions of shoppers with products from around the world, we are looking for Content Moderators in Lisbon, Portugal.
What will you do?
As a Content Moderator, you will review and moderate content and user activity on the platform, ensuring compliance with established policies, guidelines, and quality standards.
Your responsibilities will include:
- Review content within agreed service levels and quality standards
- Review reported issues within agreed turnaround times while maintaining high quality standards
- Escalate issues to the appropriate teams in accordance with established procedures and guidelines
- Monitor user behaviour and enforce platform policies effectively
- Apply moderation guidelines consistently across diverse content scenarios
- Handle sensitive issues independently while upholding platform standards
- Maintain confidentiality and professionalism when handling sensitive or business-critical content
- Contribute to service improvements and a positive user experience
REQUIREMENTS
What are we looking for?
- C1 level Czech, written and spoken
- B2 level English, written and spoken
- A college degree or equivalent diploma
- Strong understanding of e-commerce
- Previous experience in content moderation or a related service industry
- Availability to work 24/7 rotating shifts
- Strong moderation skills and sound decision-making abilities, with awareness of local market context
- Comfortable using social media platforms and with a basic understanding of digital advertising
- Strong attention to detail and ability to apply policies consistently
- Ability to handle sensitive content with professionalism and discretion
- Ability to work effectively both independently and as part of a team
Don’t tick every box? We still encourage you to apply! Your experience may be a great fit for this or another opportunity at Concentrix.
OFFER
What’s in it for you?
- Competitive salary + performance bonus
- 1000€ Welcome Bonus
- Fully paid training
- Career development opportunities
- Free Learning and Leadership Development programs
- Bring-a-Friend referral bonus
- Central location in Lisbon
- Opportunity to work in an international and dynamic environment
At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.
Ready to shape the future?
Apply today and join our international team in Lisbon!
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.
SKILLS
Language Proficiency
Valid Work Permit
Team Ability
Customer Oriented
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