Customer Support / Technical Support Representative

Barcelona,
Spain

Mandatory
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DESCRIPTION
TDCX is a leading provider of transformative digital customer experience (CX) solutions, enabling world-renowned and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. By harnessing technology, human intelligence, and our global footprint, we help clients achieve their customer experience aspirations.  

We are seeking dynamic professionals to join our team as German-Speaking Customer Support & Technical Support Representatives. This position offers the opportunity to work on one of two distinct projects, allowing you to leverage your language skills and technical aptitude to deliver exceptional support experiences.  

As part of our customer support team, you will be responsible for providing exceptional service to German-speaking customers, assisting with inquiries, resolving issues, and ensuring a seamless customer experience. If you have strong interpersonal skills and enjoy helping people, this could be the perfect fit for you.  

For those with a technical mindset, the technical support role focuses on troubleshooting and resolving product or service-related issues. You will use your problem-solving skills to diagnose technical challenges, guide users through solutions, and escalate complex cases when necessary.  

Regardless of the project you work on, you will be part of a dynamic and fast-paced environment where teamwork, adaptability, and communication are key to success. With comprehensive training and career development opportunities, this role is an excellent starting point for individuals looking to grow within the customer experience industry.  

Key Responsibilities:  

Customer Support:  
 - Assist German-speaking customers via phone, email, and chat.  
 - Address inquiries related to products, services, and account management.  
 - Resolve customer issues promptly, ensuring satisfaction and retention.  

Technical Support:  
 - Diagnose and troubleshoot technical issues reported by users.  
 - Guide customers through step-by-step solutions.  
 - Collaborate with internal teams to escalate complex problems.  
REQUIREMENTS
- Advanced/Proficiency in German (C1 level or higher) and Intermediate/Advanced in English.  
- Previous experience in customer service or technical support roles is advantageous.  
- Strong problem-solving abilities and attention to detail.  
- Excellent communication skills, both verbal and written.  
- Ability to work in a fast-paced environment and adapt to changing priorities.  
OFFER
At TDCX Spain, we believe that work should be more than just a job—it should be a place where you grow, connect, and feel valued. That’s why we provide a range of benefits to support your well-being and career development:

  • Competitive salary with performance-based incentives.
  • Comprehensive training programs to set you up for success.
  • Career development opportunities within a global organization, with the chance to work on exciting projects and advance within the company.
  • A vibrant and inclusive workplace culture, where teamwork and collaboration are at the heart of what we do.
  • Engagement activities and company events, including team-building initiatives, cultural celebrations, and social gatherings.
  • Access to learning and development programs to help you upskill and grow professionally.
  • Wellness initiatives, including mindfulness sessions, fitness challenges, and mental health support.
  • Free fruit and refreshments to keep you energized throughout the day.
  • A modern, dynamic office environment designed to foster creativity and innovation.
SKILLS
Customer Support
Technical Support
Problem Solving Skills
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