Czech Customer Support Agent - Work in Bulgaria

Join my client's team as a Customer Support Representative and become the friendly face behind exceptional user experiences! You’ll play a key role in helping our customers succeed while fostering strong, positive relationships.

What you’ll do:

• Respond to customer inquiries with empathy and professionalism.

• Assist customers through phone, email, and live chat.

• Provide expert product support, guiding users through troubleshooting and technical challenges.

• Manage customer accounts, including setup, updates, and cancellations.

• Resolve technical issues efficiently, escalating complex cases to our specialized technical support team.

Be part of a team that values clear communication, problem-solving, and making every customer interaction a positive experience!

What we’re looking for:

• EU citizenship – mandatory (we’re unable to sponsor visas).

• Strong English communication skills – both written and spoken.

• Problem-solving mindset – thrive in a fast-paced, dynamic environment.

• Tech-savvy and eager to learn – a basic technical understanding is a plus.

• Customer service experience – advantageous, but not required.

We value proactive, curious, and adaptable individuals who are excited to grow and make an impact with our team!