Danish-speaking Collection/Customer Support Officer to Malta

Position Description:

The Collection / Customer Service Officer will report directly to the Danish Team Leader and will be part of a team that is responsible for handling sales including customer on-boarding, customer service queries and liaising with the collections department.

Primary Responsibilities:

• Provide customers with accurate information about the bank's products, services and payments.
• Actively solicit new sales by following stated strategy and instructions.
• Comply with laws, regulations, policies and procedures as required.
• Fully understand the bank's products while being able to present the customer with accurate and precise information.
• Answer customer queries via telephone, live chat, email and SMS.
• Provide an excellent customer experience.
• Work closely with other departments, especially payments and collections to ensure transparent and efficient interactions.
• Assist with other customer enquiries.
• Promote a positive work environment.
• Clarify other assigned tasks.

Other responsibilities may include:

• Involvement in the creation of sales reports.
• Involvement in training and mentoring of new team members.
• Assisting in the documentation of our operational procedures.
• Putting forward ideas on how we can improve operational systems, processes and procedures.
• Undertake ad hoc tasks that may be assigned by the Head of New Markets.

Skills and Experience:

• Good at English and Danish (both written and oral).
• Experience in customer service and sales of financial products.
• Experience in on-boarding of clients and document verification.
• Excellent communication skills driven by results.
• Detail-oriented, takes initiative and has high work standards.
• Team player with an eye for customer service.
• Able to work independently.
• Good knowledge of Microsoft programs (especially Excel).