DESCRIPTION
We are currently looking for Danish-speaking customer service agents for our international client to work remotely in Greece. We are seeking adventurous, motivated, and engaged employees who want to develop their professional profile and enjoy the rich Mediterranean culture.
About our client:
Our client would like to welcome you to their most recognized company in customer service and technical support. Their mission and values represent their mindset, and they work every day towards achieving their goals, having happy employees, and ensuring high customer satisfaction. With 6,000 employees from 90 nationalities and 35 different languages, they were awarded the title of 'Best Multi-lingual Contact Center' in 2017 due to their inclusive work culture. Our client has an impressive client list and is responsible for managing their service department, meaning you will indirectly represent brands and organizations that will shine on any CV!
Working for an international organization has motivated many young Danes to move to Greece, and the many experiences awaiting them have encouraged them to apply.
Job responsibilities:
Deliver exceptional customer support to Danish customers via phone and/or chat, ensuring a professional, empathetic, and premium service experience.
Assist customers with product setup, usage guidance, maintenance advice, and troubleshooting for high-end household appliances.
Diagnose and resolve technical issues, including software-related functions, connectivity, and basic system or network configurations where applicable.
Identify and provide effective solutions in cases of product malfunction, including repair guidance, replacements, or escalation when needed.
Offer clear and accurate product information, tailored recommendations, and best-practice advice to help customers get the most from their products.
Handle warranty inquiries, service bookings, and follow-ups with precision and attention to detail.
Communicate complex technical information in a clear, calm, and customer-friendly manner, maintaining the brand’s premium tone and quality standards at all times.rs.
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.
REQUIREMENTS
Personal qualifications:
C2 Danish language skills
B2 English skills
Previous experience in service-related roles (preferred, not mandatory)
Motivated and eager to learn.
Willing to relocate and adapt to a new culture in Greece.
You have good written and verbal communication skills in both Danish and English.
OFFER
What our client offers:
International and modern work environment.
Work from home options (depending on the project)
Career opportunities such as trainer, quality analyst, team leader, etc.
Extra payment for overtime, Sunday, and night shifts.
Monthly performance bonuses and employee referral bonuses.
Generous relocation package + Special discounts and offers for all employees.
Paid ongoing IT and software training from our specialists, plus 3 additional bonuses per year (Christmas, Easter, Summer).
On-site canteen.
On-site doctor.
Competitive salary.
Free Greek language courses.
The company has its own support team that helps you integrate into the Greek lifestyle and culture – they organize social events at the workplace such as team building, outings, theme parties, sports events, talent shows, etc.
SKILLS
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