Danish-Speaking Technical Support & User Enablement Expert

Porto,
Portugal

Mandatory
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DESCRIPTION
We are looking for a Danish-speaking Technical Support & User Enablement Expert to join the team of a globally recognized technology company. This role combines technical troubleshooting with user education, helping customers get the most out of their devices while providing an outstanding service experience.

If you’re passionate about tech, love solving problems, and thrive in a fast-paced, multicultural environment , we want to hear from you!
REQUIREMENTS
  • Provide inbound technical support and back office assistance
  • Troubleshoot hardware/software issues across platforms (Android, iOS, etc.)
  • Guide users to optimize their use of tech products and services
  • Work with advanced tools and internal knowledge bases
  • Deliver exceptional customer experience with empathy and clarity
OFFER
  • Fluency in Danish and strong English skills (B2+)
  • Interest in technology, mobile OS, and AI
  • Analytical and solution-oriented mindset
  • Ability to remain calm and professional under pressure
  • Strong communication and interpersonal skills
  • Prior experience in customer service or tech support is a plus
Relocation Package
  • Flight ticket reimbursement (with 2nd payslip)
  • 30 days of free accommodation (shared apartment or hotel)
  • Support with required legal documentation
  • 1-month public transport pass provided
SKILLS
Problem-Solving
Technical Writing
Stress Tolerance

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