Dutch Consumer Engagement Advisor - Lisbon

Join our dynamic team as a Consumer Engagement Advisor! 

Are you passionate about connecting with consumers and delivering exceptional service? Do you thrive in a remote work environment where flexibility and innovation are at the forefront? If so, we have the perfect opportunity for you!

Your Responsabilities: 

• You will respond to customers inqueries via written channels (including social media).
• Encoding internal databases with information about consumers requests and share feature requests and effective workarounds with relevant stakeholders.
• You need to inform customers about new features, functionalities and campaigns.
• You will be responsible to follow up the customers processes to ensure their issues are resolved.
• Redirect consumers questions to appropriate stakeholders. 

Your abilities: 

• Native/Fluent Dutch (Mandatory) + Fluent English 
• Experience as a Customer Support Specialist or similar
• Excellent communication and problem-solving skills
• Multi-tasking abilities and attention to details

• Base salary: 1000€ 
• Meal Allowance: 7,40€ (per day in a meal card)
• Language Bonus: 450€ (per month)
• Engagement and wellbeing activities
• Flex Benefits
• Company laptop and other equipment according to professional needs.
• Medical Support available at the Office
• Contract directly with the client. 
• Schedule: Monday to Friday (8H to 19H - 8H per day)