DESCRIPTION
Are you a Dutch speaker who enjoys helping people, solving problems, and making a real difference in someone's day? Are you looking to join a friendly, international team where no two days are the same?
At NewCo Communications, we're looking for enthusiastic and customer-focused individuals to join our growing Customer Service teams!
You'll have the opportunity to work with well-known international brands, supporting customers through phone, email, and other communication channels while delivering a positive and professional customer experience.
Whether you're looking to build on your customer service experience or take the next step in your career, we offer full training, opportunities for growth, and the flexibility of hybrid working.
If you're a great communicator, enjoy working with people, and thrive in a multicultural environment, we'd love to hear from you!
What you'll be doing
What you'll be doing
- Deliver outstanding customer service while creating a positive customer experience.
- Handle customer enquiries via phone, email and other communication channels.
- Assist customers with account-related questions, requests and issue resolution.
- Provide accurate information and guide customers through the appropriate processes.
- Complete administrative tasks accurately and maintain detailed customer records.
- Work closely with colleagues and other departments to ensure the best possible customer experience.
- Follow internal procedures, quality standards and data security guidelines where applicable.
REQUIREMENTS
What we're looking for
- Native-level Dutch (spoken and written).
- Good command of English.
- A professional working and thinking level.
- Customer service experience is an advantage, but not essential—we provide full paid training.
- Excellent communication and interpersonal skills.
- A customer-focused mindset with strong problem-solving abilities.
- Good computer skills and confidence using multiple systems.
- Ability to multitask while maintaining a high level of accuracy.
- Flexibility to work shifts, including evenings, weekends and public holidays where required.
- A positive attitude and the ability to work both independently and as part of a team.
OFFER
What we offer
- Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).
- Monthly performance bonus of up to €200 gross.
- Permanent contract after a 1-month probation period.
- 1.9 paid holiday days accrued per month.
- Hybrid working model.
- Paid training and ongoing coaching.
- Excellent internal career opportunities.
- A multicultural, supportive and friendly working environment.
- Fresh fruit and unlimited coffee on office days.
- Tax-free benefits (restaurant, transport and childcare options).
- Comprehensive mental health and wellbeing support.
- Free online Spanish lessons outside working hours.
- Fun team events and unforgettable company parties
SKILLS
Ability To Learn A New Things
Customer Service Focused
Active Listening
ARE YOU THE PERFECT CANDIDATE?
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