Dutch Customer Service Representative - Porto

Do you speak Dutch? Are you interested in Customer Service? This might be the job for you!

Adecco is looking for people that can join a team of skilled Dutch Customer Service representatives in Porto, providing customer support by phone, e-mail and chat ensuring high quality and customer satisfaction in Telcom.                                                                          

Activities:                                                                                                      

• Customer support by phone/email in order to solve questions and doubts;
• Answering the phone in order to clarify all customer doubts/questions/requests;
• Handling and registering complaints both by phone and in writing, good argumentative power.

• Experience in contact center (preferable);
• Experience in administrative areas (preferable);
• Ability to make decisions and solve problems;
• Ability to manage stress and resilience;
• Basic notions of computers.
• Dutch (C1/C2) and English (B1)

• Rotating schedules 8h/day: 
• Monday to Friday from 07:00 to 21:00 
• Saturday from 08:00 to 17:00 
• Sunday from 09:00 to 17:00 (part-time is also an option)
• Base Salary + Multiple Bonuses + Meal Allowance
• Hybrid working system (at least once a week at the office) 
• On-site paid training for 10 days 
• Direct contract with the client