Dutch or Flemish speaking Support Agent in Sofia, Bulgaria

Welcome to your new opportunity in Sofia, Bulgaria. You might not know it yet but this is one of Europe’s best kept secrets. Warm Balkan hospitality, amazing food, skiing just 20 km from the city center, warm outdoor lifestyle in the summer plus you can take time out to enjoy Bulgaria’s lively beaches...ready to give it a try?

Our client is a leading telecommunications company in Belgium, committed to connecting the world boldly and earning trust to foster societal growth. We are seeking a dynamic Front Office Support Agent to help our customers' with technical inquiries across various services including VoIP, Internet, Digital Television, and Mobile. Don’t worry it’s not super technical and full training will be provided. :-)

In this role, you will be the primary point of contact for support, leveraging every conversation to enhance customer satisfaction and explore sales opportunities.

• Native Dutch/Flemish along with a communicative level of English.
• Willingness to relocate to Bulgaria
• Previous experience in a Sales/Commercial or Customer Care type position would be an advantage but is not essential.
• Good communication skills, empathy and commercial acumen.
• Ability to stay calm under pressure.
• Flexibility to work shifts. (sometimes evenings or weekends)
• An interest in telecommunications would be considered a positive. :-)