Dutch-Speaking Customer Care Specialist for Sunweb

As a Customer Care Specialist for Sunweb, you will support customers throughout their holiday planning journey, from answering questions and providing travel advice to managing bookings and resolving issues. Benefit from comprehensive training, flexible working options, travel-related benefits, and an international working environment.

Handle customer inquiries before their holidays via phone, email, and social media

Provide accurate information, guidance, and recommendations to customers planning their holidays

Process new reservations and manage changes or cancellations to existing bookings

Address and resolve issues or complaints before customers travel

Deliver personalized customer service while representing the values of the travel brands you support

Support customers across both Dutch and English-speaking markets

Candidate profile

You have completed your education; a background in tourism and/or passion for travel is an advantage

You are customer-focused and results-oriented

You can handle stressful situations and enjoy working in a dynamic, international environment

You have strong written and verbal communication skills

You are comfortable working with computers and different systems

You are fluent in Dutch/Flemish and have a good command of English

You enjoy giving constructive feedback and contributing to organizational development

You are flexible and available to work evenings and weekends

Employer offers

A 7-month contract with the possibility of permanent employment

10% discount on personally booked holidays

25 vacation days based on full-time employment

Opportunities to participate in study trips

Hybrid working, with the possibility of working from home up to 2 days per week and a €2.45 daily work-from-home allowance

Holiday allowance, year-end bonus, pension plan, and bicycle plan

Discount on airline tickets through an availability-based employee travel scheme after one year of employment

Flexible working hours between 08:45 and 20:00 Monday to Friday and between 09:00 and 17:30 on weekends, based on a schedule you can help influence

Possibility to work from abroad up to 3 times per year for periods of up to 4 weeks after completing your training/probation period

Full reimbursement of public transport costs with an NS Business Card for commuting and business travel, or a €0.19 per kilometre allowance up to 100 kilometres per day

A 3-week full-time training program at the Amsterdam office

An innovative and international working environment near Westerpark in Amsterdam

Social events, including an annual party, BBQ, and regular team events