Dutch-speaking Customer Support Agent with hybrid option

Are you a motivated and enthusiastic native Dutch speaker looking for an international challenge? Do you want to enjoy an exciting lifestyle in the sun of Portugal?

Work as a Dutch-speaking Customer Support Agent for a well-known and popular phone brand! This position offers the possibility to work from home in Lisbon area!

Tasks 

• Placing orders (Agents will also be expected to cross-sell or up-sell when appropriate)
• Inquiries about standard products as well as customized products and/or services
• Locating product at company stores and authorized dealers
• Collecting and providing feedback regarding products, websites, and advertising
• Checking on Order Status
• Setting up returns, checking status of returns and refunds, assisting with refunds (dependent on payment method)
• Setting up claims and checking on status
• Handling consumer complaints regarding their experience at authorized retailers
• Fielding general inquiries around areas such as sponsorship and corporate responsibility
• Providing technical support for users of Apps
• Scheduling call backs and performing outbound calls, if necessary or upon request, e.g., situations in which small groups of Consumers need to be contacted due to an issue
•  Answering other questions deemed necessary and/or appropriate by the customer

About Multilingual Jobs Worldwide

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

Requirements

• Native level of Dutch and business fluent English both written and oral.
• Prior experience in customer service/technical support and/or experience
• Ability to take detailed information
• Adapt at working with ambiguity
• Strong comprehension skills (adaptive writing, active reading)
• Ability to stay positive and project optimism – Adaptability to new and ever-changing needs
• Enjoying the gadget culture and staying up-to-speed on the consumer electronics industry
• Strong organizational skills.
• Demonstrated sales and/or customer service success

Conditions

• Good competitive local salary
• Performance bonus 150 euros
• Meal Allowance 6 euros per day
• Health insurance
• Gym membership
• Possibility to work from home in Lisbon area (you have to be available to come to the office occasionally for training or issues with work equipment)