French-speaking customer support for a travel agency Remote

Are you passionate about the world of tourism? Come join us to contribute to our collective success from Lisbon!

Join our client's team as a Customer Support Specialist and help them deliver exceptional customer experiences. You'll work with a team to provide support via live chat, email, and phone, assisting customers with their website and products. You'll resolve inquiries, contribute to department growth, and work with other departments. 

With a focus on business success and customer feedback, you'll bring your excellent communication skills and quick learning ability to a fast-paced environment. Apply now and take your customer service career to the next level!

About the Company

Our client designs, delivers, & optimizes unforgettable human experiences for today’s digital world. Creating seamless, personal experiences, for trusted & stronger relationships with brands.

What will you do?

• Handle incoming and outgoing calls as well as emails Assist customers with: reservations, doubts, upgrades and postponements
• Sometimes deal with complaints (strikes, delays)
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints or comments, and actions taken
• Communicate with customer to determine destination, travel dates, promotional financial considerations
• Complete purchase orders and submit them for the processing of transactions requested by the customer.  

Candidate profile

• Expected mastery of the French language
• Good computer skills
• BAC diploma (preferred)
• Experience in customer relationship management (preferred)
• Excellent communication skills
• Active listening skills, empathy and diplomacy
• Good time management ability
• Team spirit and flexibility
• Availability: Monday to Saturday from 8 a.m. to 8 p.m. (including holidays)

Employer offers

• Fixed-term and renewable employment contract (6 months)
• Stable job and opportunity for career development
• Public transport allowance
• Attractive base salary + monthly bonus Initial and continuing training
• Multicultural atmosphere
• Reimbursement of airfare for applicants residing abroad