French-Speaking Customer Support for Parking App

Barcelona,
Spain

Mandatory
Optional
Advanced
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DESCRIPTION
Join a leading player in the mobility and parking industry, offering an innovative platform that allows drivers to easily book and pay for parking spots through a website and mobile app. Thanks to strategic partnerships with thousands of public and private parking providers (hotels, office buildings, residential complexes, etc.), this company is transforming the parking experience for both individuals and businesses with competitive rates and seamless service. Today, their network includes over 3,500 parking locations across France, Spain, Belgium, Netherlands, Switzerland, Italy, Portugal, and Germany.

Your Responsibilities
  • Provide top-notch customer support (B2C) via phone and email.
  • Understand, analyze, and solve customer and partner issues.
  • Work closely with the account management team to gather information and resolve complex cases.
  • Offer proactive feedback and suggestions to improve products and services.
REQUIREMENTS
  • You have previous experience in a customer-facing role (B2C is required, B2B is a plus).
  • You are organized, detail-oriented, and empathetic.
  • You enjoy problem-solving and delivering a great customer experience.
  • Languages: Native in French, B2 in Spanish and English (spoken and written).
  • Knowledge of other languages like Italian, Portuguese, German, or Dutch is a plus.
  • You are based in Barcelona and have NIE+Spanish Social Security Number.
OFFER
  • Attractive salary package.
  • A fast-paced and stimulating international work environment.
  • 32 days of paid vacation per year.
  • Permanent full-time contract, Monday to Friday, 9-18h.
  • Hybrid work model with a centrally located office in Barcelona.

SKILLS
Customer Support
Customer Care
B2C

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