French Speaking VIP Account Manager-Limassol,Cyprus-JID:9034

You will be expected to:

• contribute new ideas on how to improve the existing VIP processes and how to adapt or optimize our business targets
• constantly working on improving your product knowledge in order to be able to communicate all industry updates to our VIP clients

• Build strong relationships with valuable customers and provide superb service tailored to them.
• As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements.
• Handle customers’ day to day queries and complaints, via phone, chat, and emails, including out of hours when necessary, to provide the VIP with personal and ‘competition beating’ service.
• Ensure that promotions are consistent, timely, attractive, cost-effective, and relevant and aligned with other areas of the business.
• Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
• Working towards the VIP team targets

Requirements :

• 1- 2years of previous hands-on experience in Customer Service and/or Account Management in the financial services and/or online Industry
• Fluency in French & English both oral and written

Desired Competencies:

• Good knowledge of Microsoft Excel
• Very personable, sociable and enjoy talking to people from all walks of life
• Great organisation, relationship building, planning and prioritization skills, with strong attention to detail
• Analytical mind and ability to manage promotional risk
• Self-starter with a positive, can-do attitude and good problem-solving skills
• Commitment to provide world-class service to valuable customers
• Available to work shifts & weekends
• Able to travel abroad whenever is needed to host event and to meet VIP customers