Fully Remote Support with DE, FR, NL, HU, IT, PL, RO

Astrea Recruitment was found in 2007 with one principal mission – to be different.

We transformed this vision into a key driver of our efforts to be always available when our

clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a well-known giant offering various products and services. We are on

a lookout for friendly, customer-focused and motivated travel-enthusiasts for the role of

Fully Remote Support with DE, FR, NL, HU, IT, PL, RO and English.

Essential Duties and Responsibilities:

* Working with different channels, offering great customer service;

* Emphasizing with customers and making sure that their needs are met in a timely manner;

* Documenting and keeping track of calls by updating the database regularly;

* Updating and maintaining your knowledge offered products and services;

* Contributing to improving the process and business performance by giving suggestions and applying new methods;

* Working as a part of a team, maintaining good work atmosphere and striving towards achieving the KPI’s.

Requirements:

* Fluency in one of the primary languages (German, French, Dutch, Hungarian, Italian, Polish, Romanian ) and English;

* High School education and good PC navigation and typing abilities;

* 3 to 6 month of relevant experience is preferable;

* Customer-focused, with great interpersonal skills and manners;

* Friendly, open and empathetic, both towards the customers and colleagues;

* Motivated, ready to lean and constantly improve.