DESCRIPTION
Join our international team in Lisbon and take your passion for technology to the next level. As an On-site German-speaking Technical Customer Advisor, you’ll be the first point of contact for our customers, delivering high-quality technical assistance and ensuring every interaction reflects our commitment to excellent service. This is your opportunity to build your IT expertise, develop professionally, and work in a vibrant city with a sunny climate and a thriving expat community.
Your role:
- Provide customer support in German via phone, chat, and email
- Troubleshoot and resolve technical issues, assist with pre-sales questions, and handle general inquiries
- Document cases accurately in English in the internal ticketing system
- Work closely with other technicians to resolve or escalate more complex issues
- Ensure customer satisfaction and contribute to maintaining a strong brand reputation
What we offer:
- Total yearly package: €18,500 (€15,400 base + €240 transport allowance gross + €1,740 net meal allowance + €1,100 complexity bonus)
- €3,000 welcome bonus in your first year
- Housing option: Shared apartment for €280/month (all bills included)
- Relocation support:
- Flight reimbursement up to €400 (after 6 months)
- Help with finding accommodation and settling in
- Private health insurance (free after 6 months)
- Modern office environment with on-site support and training
- Clear career development path and opportunities to advance within the company
If you’re ready to grow your career, work on-site with an international team, and enjoy life in Lisbon, we want to hear from you.
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