DESCRIPTION
Are you passionate about technology and ready to take the next step in your international career? We are currently looking for German-speaking Customer Support Specialists to join a fast-growing global tech company in Porto.
If you enjoy solving technical challenges, supporting customers, and working in an innovative environment, this opportunity is for you.
About the Company
Our client is a leading global technology company providing cutting-edge software solutions for remote access, device control, and digital connectivity.
With over 1,400 employees across more than 20 locations worldwide, they are pioneers in Augmented Reality, Internet of Things, and Artificial Intelligence. Their culture is built on innovation, diversity, collaboration, and continuous growth. Bringing together professionals from over 80 nationalities enables them to create better and more innovative solutions.
Responsibilities
Support existing customers with technical and accounting inquiries via phone, chat, and ticket system
Conduct online product demonstrations to present software solutions tailored to customer needs
Identify customer needs and collaborate with the sales department
Work closely with the Customer Support team to deliver a high-quality customer experience
Requirements
- Native-level German, C2, and strong English skills, minimum B2
- Previous customer service experience, preferably in a call center environment
- Interest in technology and IT solutions
- Windows and Mac user knowledge
- University degree in economics or relevant commercial or technical training is preferred
- Independent, solution-oriented, and team-driven mindset
- Strong communication skills and enthusiasm for working with customers
Compensation
- €1,785 x 14 salaries
- €200 monthly meal allowance
- Approximate annual base salary of €25,000
- Up to 20 percent performance bonus
- Stock options between 5 and 15 percent annually
- Regular salary reviews
Benefits
- Onsite onboarding at headquarters in Germany. Flights and expenses covered
- One month paid training. First 1.5 weeks in Böppingen, Germany, followed by training in Porto
- Hybrid work model with up to 50 percent home office
- Work From Abroad program allowing up to 40 days per year outside Portugal
- 25 vacation days per year
- Long-term contract with 6 months probation
- Public transport friendly office in Porto
- Corporate benefits platform with employee discounts
- Regular team events and company celebrations
- Career growth opportunities in Sales, HR, or Team Leadership
Working hours: Monday to Friday, 07:00 to 16:00 or 08:00 to 17:00
Start dates: 01.03 and 01.04
About Multilingual Jobs Worldwide
Multilingual Jobs Worldwide is a leading recruitment company focusing on connecting multilingual talent with exciting career opportunities worldwide. With a network of more than 400 partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.
SKILLS
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