German-speaking Reservation Agent for car rental service

We are looking for enthusiastic Customer Support Agents to work in Rostock!

One of our clients, a well-known car rental service, is looking for German speakers to join their Customer Support team!

Mara: "Hello, I'm planning an Instagram tour through Germany next weekend. Friday I'll visit the Brandenburg Gate and afterwards I'll stroll through the capital. I also want to feel like a princess at Sanssouci Palace. On Saturday, it's on to Neuschwanstein Castle for me and Sunday I want to enjoy the view from Cologne Cathedral and end the weekend." Uiuiui, that will be sporty in one weekend. Would you like to fulfill Mara's dream? Then join us in Customer Sales and find a fast zippy car for her. We will teach you all about our vehicle categories and additional options in the first two weeks. So don't hesitate - apply directly here. If you have any questions in advance, just call us. We are looking forward to meeting you!

You are the first point of contact for their customers and provide advice on their requests regarding their bookings, rental agreements, complaints and invoices. In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer their customers a full-service package and find a solution for any problems. You will give their customers the best service to increase customer satisfaction and loyalty. You keep calm and focused in a dynamic, fast-paced environment working towards targets. You enjoy working in an international team, and you value exchanging ideas with your colleagues.

About you

• You are fluent in German and English (written & spoken) and have an understandable and clear way to speak and express yourself
• Ideally, you would already have some initial experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers
• You are like us: likeable, reliable, dynamic, motivated and passionate about delivering excellent customer
• You are an organizational and communicative talent: you find the right words in every situation and deliver them in a positive manner
• You work independently, are solution and service-orientated and be able to cope with a heavy workload