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German-Speaking Technical Support Agent in Bulgaria
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DESCRIPTION
We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.
As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.
Responsibilities:
- Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
- Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
- Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
- Functional understanding of different operating systems and platforms.
REQUIREMENTS
- Fluency in spoken and written: German and English
- Strong communication, interpersonal and client relationship management skills
- Accuracy, research skills and attention to detail
- Good active listening
- Ability to anticipate and solve problems;
- Teamwork skills
- University graduate
- PC skills
- Customer service skills