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job offers of fujitsu at Europe Language Jobs

German-Speaking Technical Support Agent in Bulgaria

Mandatory:
DESCRIPTION

 We are glad to announce a great new opportunity for a Technical Advisor, providing services for a multinational software company.

As a Technical Advisor with German and English, you will be delivering exceptional service to our customers from all over the world. You will combine skills, passion, customer-focus, positive mindset to elevate service delivery and will be a strong contributor to the overall success we achieve.

 

Responsibilities:

  • Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems.
  • Support the how to and technical questions from Customer for entire range of client products serviced in the queue.
  • Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available.
  • Functional understanding of different operating systems and platforms.
REQUIREMENTS
  • Fluency in spoken and written: German and English
  • Strong communication, interpersonal and client relationship management skills
  • Accuracy, research skills and attention to detail
  • Good active listening
  • Ability to anticipate and solve problems;
  • Teamwork skills
  • University graduate
  • PC skills
  • Customer service skills 

ARE YOU THE PERFECT CANDIDATE?
German-Speaking Technical Support Agent in Bulgaria