GERMAN/DUTCH Customer Service

We are looking for native/bilingual German or Dutch speakers with a high level of English, for a Consumer Experience Executive position in one of the top sports and health brands globally.

Our client is a well-known Japanese multinational corporation which produces footwear and sports equipment designed for a wide range of sports. In Barcelona's engagement center they have a Consumer Experience department to manage all kind of requirements from users of the brand.

Your functions

You will be part of the Customer Service Experience department performing the following functions:

• Incident management of orders.
• Management of product returns.
• Resolution of doubts and queries regarding orders and shipments.
• Order tracking.
• Associated administrative tasks.

• Mandatory:
• Native/Bilingual level of German or Dutch.
• Very high level of English (C1 minimum).
• Documentation to work in Spain.
• Availability to start on the 6th November.
• Highly valuable:
• Good level of Polish.
• People with high orientation to customer service and passionate about sports.
• Persuasive and good Communicator.

• Shift: Full-time position Monday to Friday from 9h to 18h and 1 week a month from Tuesday to Saturday
• Salary: 21.000 € / hour (gross)
• Working area: Barcelona city, near the metro stop Maria Cristina
• Possibility of hybrid work (50% remote and 50% in the office)
• Incorporation: November 6th
• Type of contract: temporary contract of 3 months duration.
• Dynamic and fun work center, with all the amenities to make your working day as enjoyable as possible.