GERMAN/DUTCH Customer Service

We are looking for native/bilingual German or Dutch speakers with a high level of English, for a Consumer Experience Executive position in one of the top sports and health brands globally.

Our client is a well-known Japanese multinational corporation which produces footwear and sports equipment designed for a wide range of sports. In Barcelona's engagement center they have a Consumer Experience department to manage all kind of requirements from users of the brand.

Your functions

You will be part of the Customer Service Experience department performing the following functions:

• Incident management of orders.
• Management of product returns.
• Resolution of doubts and queries regarding orders and shipments.
• Order tracking.
• Associated administrative tasks.

• Mandatory:
• Native/Bilingual level of German or Dutch.
• Very high level of English (C1 minimum).
• Documentation to work in Spain.
• Availability to start on the 6th November.
• Highly valuable:
• Good level of Polish.
• People with high orientation to customer service and passionate about sports.
• Persuasive and good Communicator.