Global Marketplace Support Specialist with Italian

Lisbon,
Portugal

Mandatory
DESCRIPTION
At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18
years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and
international companies. We believe in helping people grow into their best selves, and our
ever-growing network of happy candidates and clients is what drives us forward. Let’s shape
the future together!

For one of our clients - а firm providing customer experience technology with outsourced
sales, support, and business process services for large corporations, we are looking for
– Global Marketplace Support Specialist with Italian and English.

Responsibilities:
*Deliver outstanding support to customers, sellers, and creators by addressing inquiries with
empathy, clarity, and professionalism;
*Investigate and resolve issues efficiently to help maintain a secure, reliable, and high-quality
platform experience;
*Partner with cross-functional teams to manage escalations and ensure timely, end-to-end case resolution;
*Identify patterns in user concerns and propose proactive solutions to enhance satisfaction
and prevent recurring problems;
*Nurture positive, trust-based relationships with sellers, helping them succeed and grow on
the platform;
*Adhere to internal processes and contribute to special projects and new initiatives as needed.

Qualifications:
*Fluency in Italian and English, both written and spoken, with the ability to communicate
clearly and confidently;
*Previous experience in customer support, ideally within e-commerce, tech platforms, or a
fast-paced online environment;
*Strong problem-solving mindset with the ability to assess complex issues and deliver
effective, practical solutions;
*A true team player who collaborates well across departments and thrives in a global, multicultural setting;
*Detail-oriented with a continuous improvement mindset and a passion for delivering
exceptional service;
*Comfortable navigating change and working independently in a dynamic, evolving work environment.

Our client offers:
*Full-time position (40h/week), shifts from 08:00–17:00, Monday to Sunday; open-ended
contract with a 30-day trial period;
*Competitive salary with role/language bonuses and performance incentives;
*Daily meal allowance and holiday/Christmas bonuses (monthly or lump sum);
*22 business days of annual leave + extra pay for working on Portuguese public holidays;
*Support with accommodation, travel costs, and initial financial assistance;
*Paid training from day one; medical and dental insurance after 6 months;
*Documentation support for non-Portuguese citizens.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don’t forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).
SKILLS
Marketplaces Magement
Product Support Specialist
Italian
Work In Portugal

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