Hotel Reservations App – Italian Speaking Advisor

About Webhelp:

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.

Join us at Webhelp and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. 

About the job role:

As a Hotel Reservations Advisor, you will have the opportunity to develop your valuable technical skills while gaining a privileged view and know-how of the fast-growing and exciting start-ups in the American Tourism industry!

As a Hotel Reservations Advisor, you will:

• Assist customers with their last-minute bookings mainly through chat.
• Use your creativity and intuition to help undecided customers choose from the range of hotels in the Americas, Europe, and Australia.
• Proudly provide excellent customer service by managing expectations and claims in a very positive, polite, and diplomatic way.
• Have a unique opportunity to start working in a new market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions.

We are looking for:

• Native or Proficient in Italian (level C2)
• Fluency in English (C1)
• Excellent communication skills coupled with empathy and team spirit
• Good writing skills are mandatory
• Availability to work in night shifts
• Previous experience in Customer Service or a tourism representative is a plus
• For non-EU residents, it is mandatory to have a valid work permit

We offer you:

• Competitive wages (14 monthly payments per year)
• Performance bonus
• Transportation allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation and flight reimbursement
• Possibility to Work from Home temporarily based in Lisbon*
• Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program

Life at our company:

• Work with a diverse environment with people from over 75 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world
• New and modern offices in Lisbon, Oriente, Portugal.

Ready to take up the challenge?

Join our team and show off your talent!



All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.