DESCRIPTION
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business worldwide.
At our Service Center in Barcelona, we tailor IT related knowledge and services, and assist every employee and business partners of our customers as an individual, by finding practical solutions to their IT problems.
We are looking for a Customer Service Agent with Dutch, Spanish and English to join our team at Computacenter Barcelona.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Your daily tasks will be:
- Answering and support queries via tools, phone, chat and email,
- Keeping daily contact with our users contacting us from all over the world.
- Resolving IT issues of our partners to facilitate their office work.
- Documentation and logging of calls on the ticketing tool.
- Delegation of complex problems to the competent teams.
- Maintaining and improving customer satisfaction level.
- Communication with your direct team members and different departments.
REQUIREMENTS
You are the ideal candidate if:
- You are native/fluent in Dutch, Fluent in Spanish & English language.
- You are interested in learning about IT.
- You have a positive, can-do attitude and you like problem-solving
- You have logical thinking and enjoy helping other people to solving issues.
- You have outstanding communication skills and customer focused mind-set
- You enjoy working in a team
- You respect the time schedule and are punctual
- You are based in Barcelona (or close to)
SKILLS
ARE YOU THE PERFECT CANDIDATE?
