Italian Customer Service for Singapore Airlines

Join our customer service team for Singapore Airlines, one of the world’s most awarded airlines, and be a flight ambassador ready to turn every flight into an amazing experience!

In collaboration with Singapore Airlines, one of the most respected travel brands around the world, we are looking for a Italian-speaking flight ambassador ready to turn every flight into a seamless, comfortable experience for every passenger.

If you wish to put your travel savvy to use and start a professional journey with a leader of the aviation industry, apply now and join us in Athens, Greece!

At Teleperformance Greece, we take pride in the commitment to our values: equality, conscious inclusivity and human-centric progress. Growth is not determined solely by our numbers; our most valuable asset is our people. Our ever-growing community of 12,000+ individuals from 109 nationalities is what makes us what we are: the indubitable leader in our field.

Some of the daily tasks we’ll entrust you with:

• Responding to customer’s requests (including: partners, travel agencies, corporate) through multiple communication channels
• Entering customer information in our system to issue tickets or update records
• Explaining rules and procedures to passengers prior to boarding flights
• Processing refunds for lost or damaged tickets or reservation errors
• Explaining applicable fees and taxes for each ticket

• High level of fluency in Italian
• Good communication skills in English
• Customer service experience preferred
• Strong verbal and written communication skills utilizing active listening
• Experience working in hospitality/travel/airline industry is a plus
• The ability to learn and adapt to new software technologies