Italian Customer Service Representative

• Provide information on the "Know Your Client" procedure and required documentation.

• Assist in collecting and managing client documentation as per company policy.

• Translate client queries and requests for the company.

• Coordinate with AML/Compliance departments for client onboarding and due diligence.

• Collaborate with brokerage and back-office departments for client support.

• Promptly respond to customer inquiries and follow up on interactions.

• Record details of inquiries, comments, and complaints.

• Direct unresolved issues to appropriate resources.

• Fluent in Italian and English, both verbal and written.

• Strong communication and service orientation skills.

• Prior customer support experience is advantageous.

• CySEC certification or willingness to obtain it.

• Desire to learn and develop professionally.

• Competitive salary and bonus scheme.

• 13th salary.

• Medical insurance after the probationary period.

• Access to courses and training opportunities.