Italian-speaking Customer Advisor to Lisbon, Portugal

Lisbon,
Portugal

Mandatory
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DESCRIPTION
Are you tech-savvy, interested in software solutions, and possess excellent communication skills along with a strong service orientation? At the same time, are you drawn to opportunities abroad and can envision advancing your career in the vibrant capital of Portugal, Lisbon?

We are currently seeking Italian-speaking Customer & Client Support professionals who are eager to kickstart their careers in the dynamic capital city of Lisbon, Portugal. As the initial point of contact for customers, you will demonstrate outstanding communication skills and provide friendly, solution-oriented assistance.

About the Company:
Our partner company is a multinational technology and consulting services provider headquartered in the USA. The company offers various IT services, including IT consulting, application development, system integration, infrastructure services, business process outsourcing, and digital solutions.

Your Responsibilities:
  • Responding to customer inquiries via phone, email, or chat Identifying customer issues
  • Performing troubleshooting to find solutions
  • Documenting each action taken
  • Categorizing cases and potential errors
  • Assisting customers in using paid products
  • Escalating complex issues according to established procedures

What We Offer:
  • Salary with everything combined between 1428-1606 € (based on experience in customer support)
  • Relocation support (€2500 relocation bonus, full bureaucracy assistance, help with accommodation search - only for relocators outside of Portugal)
  • Attractive compensation package (base salary plus language bonus, transportation bonus, and performance bonus)
  • Plus meal allowance (€7.63 net daily) New office spaces in the picturesque location of Lisbon (near the beach)
  • Career growth and development opportunities
  • Pleasant and inspiring work atmosphere
  • Emerging global company with an impeccable reputation
  • Complimentary fruit, coffee, tea, water, and much more

Your Profile:
  • Fluent Italian skills ( C2 / Native proficiency)
  • B2 level of English
  • Excellent communication skills (both oral and written) and interpersonal abilities
  • Quick grasp and adaptability in learning new processes, concepts, and skills
  • Outstanding organizational skills and time management
  • Minimum of 12 months direct customer service experience preferred, preferably in B2C and/or B2B contact centers
**All applicants must possess an EU passport or valid residence permit for Portugal.

Why work in Lisbon?
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community. 
SKILLS
Detail Orientation
Customer Service
Empathy
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