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job offers of fujitsu at Europe Language Jobs

Italian speaking Customer Service Advisor

Mandatory:
DESCRIPTION

Why join us

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in Italian.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

 

What you’ll be doing:

  • Manage inbound calls, emails, or live chats
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Meet personal/customer service team targets and call-handling quotas
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
REQUIREMENTS
  • Proven customer support experience or experience as a client service representative
  • Fluent in Italian
  • Good level of English
  • Strong focus on customer needs and understanding of how customers can behave
  • Strong communication, problem-solving and active listening skills
  • Strong written skills
  • Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
  • Sense of ownership and pride in your performance and its impact on the company’s success

ARE YOU THE PERFECT CANDIDATE?
Italian speaking Customer Service Advisor