Italian speaking Customer Service Agent to Barcelona, Spain

Are you enthusiastic about creating memorable experiences? Then come join our client and work with energetic people who strive to enjoy every day.

We are looking for an Italian-speaking Customer Service and Sales Representative to join our client’s exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.

Our client

Our client is a people-first company and a global leader in the BPO industry. With more than 100 nationalities, they one of the main multilingual centers of the Group. The company focus on creating memorable customer experiences and developing business solutions adapted to each company. They enhance the value of the most innovative brands by combining intelligence and emotion to make business more human. 

Offer

You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.

What you will learn with our client will make you a valuable member of their team or any other team.

Requirements

• Are native or proficient in both English and Italian
• Have sales background/experience is preferrable
• Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ needs
• Are highly empathetic, self-motivated and resistant to stress
• Very good communication, listening skills
• Can work on own initiative and on a team
• Great time management

Your benefits:

• Full-time and permanent contract: Monday to Friday 9:00 to 18:00
• Base salary of 17 900,00 Euros gross/year + up to 1200 Euros gross/year in bonus
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

As a Customer Service Sales Representative in our team, you will:

• Take incoming customer contacts (via telephone, email, voicemail, chats, or other future channels) and solve their queries
• Log call details onto CRM and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers
• Escalate potential service issues. To follow all the processes and procedures of the project.

Work in Barcelona

Imagine a workday where you can brainstorm with colleagues against the backdrop of Gaudi's masterpieces and wrap it up with tapas by the beach. Barcelona offers an irresistible blend of professional opportunities and an exhilarating Mediterranean lifestyle. Join a dynamic business community, immerse yourself in the city's artistic and cultural wonders, and enjoy a cosmopolitan lifestyle with a rich blend of tradition and innovation. Your career will flourish while you savor life's finest moments in the bustling heart of Barcelona, Spain.

Multilingual Jobs Worldwide

We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. 

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.