Italian Speaking Customer Technical Advisor - Remote PT

Portugal

Mandatory
DESCRIPTION
Are you looking for what’s next? Our client is a global technology and services leader that powers the brands of the future. They help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Technical Advisor & Inbound Sales in Portugal, you will ensure that performance goals are met across all operations. And that you fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. You will have all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. In this position, there’s a real career and personal growth potential. About 80% of the managers and leaders have been promoted from within! That’s why they offer a range of
FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Responsibilities:

As a Customer Technical Advisor & Inbound Sales Agent, you will be responsible for the tasks
below
  • Τake incoming user requests (via telephone, email, chat...), log call details into case
  • management systems, and provide response and resolution within SLA to customers
  • Aim for the highest Customer Satisfaction Survey scores, actively updating customers with
  • status and resolution progress reports. Their happiness is our happiness
  • Delivery of high-caliber Customer Service on post-sales requests (delivery, warranties, refunds.
  • Inbound sales support and product selling to increase revenue while ensuring the highest level
  • of customer satisfaction.
  • Achieve sales goals set up every quarter while providing an excellent customer experience.
  • Logging and following up on orders or requests.
  • Capturing all required data elements in CRM as required by clients, policies, and products.
REQUIREMENTS
  • Have a high level of Italian (written and oral) and fluent in English (B2)
  • Are passionate about entertainment and media enterprise
  • Have excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Have familiarity with digital streaming services and devices
OFFER
  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Base Salary: 900€ gross per month per 14 months
  • Performance Bonuses: 100 euros gross per month - 12 payments per year.
  • Transport allowance - 20 euros per month
  • Meal allowance - 7.23 euros per working day
  • Accommodation provided by the company for 280 euros per month (bills included). This option is available for candidates coming from abroad.
SKILLS
Excellent Communication Skills
Team Spirit
Empathy

ARE YOU THE PERFECT CANDIDATE?