Latvian Speaking -IT Support Specialist

 ???? Athens, Greece (Onsite)

We are looking for a Latvian‑speaking IT Support Specialist to join an international tech company in Athens. If you have a passion for problem‑solving, enjoy helping customers, and want to grow in a dynamic tech environment, this opportunity is for you.

???? Main Responsibilities

Effectively troubleshoot issues with urgency, aiming to resolve customer cases on the first contact

Handle incoming calls and emails regarding product features, mobile/web app issues, account questions, and general inquiries

Become a product expert — you will know the Fleet Complete solutions inside out

Represent the company in a positive, professional, and customer‑focused manner

Maintain and update internal databases with accurate case information

Build strong customer relationships to support retention and satisfaction

Ability to identify issues through conversation and provide quick, effective solutions

Excellent communication skills, able to explain technical topics clearly

Experience building and maintaining customer relationships

Strong multitasking and prioritization abilities

Self‑motivated, independent, and reliable

Experience with Salesforce is considered an asset

40 hours/week

Schedule: 09:00–18:30 (8 hours/day)

22 days of annual leave

???? Salary & Benefits

14 salaries per year

Extra salary for working on Sundays